Search
Knowledgebase
PhoneFusion One (76)
Downloads (10)
Voice Over IP (29)
Equipment (1)
Virtual Receptionist (14)
Signup/Ordering (9)
Log In / Access (2)
Knowledgebase
We are sorry to see you go. Please read and follow these instructions
because only the person in possession of the DEVICE can do this. We
can not do it for you unless we have your DEVICE. It's not because we
don't want to or we are trying to be difficult,...
Unfortunately, because of the wide range of carriers and calling plans
out there, it is impossible for us to determine if the app will be
supported by your carrier.
The codes dialed in the app are standard, conditional call forwarding
code used by most ...
The invalid MMI code error comes from your carrier when the call
forwarding codes in the app are dialed. It is most likely because the
codes are not recognized by your carrier.
Our app uses standard GSM forwarding codes. Some carrier , at times,
kick t...
Your Carrier and device determine IF, WHEN, and HOW LONG your phone
rings.
If your phone is not ringing then that means that your carrier can
not communicate with it even if other things are working ( like data
or calls out).
Power your phone of...
PhoneFusion offers a dedicated Fax Line for Fusion Voicemail Plus(tm)
users at the low price of $1.99 per month.
This will give you a dedicated phone number that will receive
unlimited incoming faxes.
Once activated, you can log into your web account a...
If the in app activation is not working for you , then you will need
to call your carrier and ask them if your plan supports conditional
call forwarding for no answer, busy and unavailable calls and if so,
have them forward those calls to 8132000200.
Ou...
Email notification is enabled by default upon registration as are
missed call notifcations and several other types of notification.
You can customize notifications any way that you wish in the Android
app under Account Settings-Email and in several othe...
Call forwarding is a function of your carrier and is beyond our
control.
Your DEVICE and your CARRIER determine if/when it rings.
If you are having a problem with your device ringing there are several
possible reasons/solutions.
You could have a bad...
Unfortunately, once you delete a message and empty trash, the message
is permanantely deleted from our server as well. There is no way to
retrieve deleted messages. As a back up you can always set your
account up to send voicemails to email and store them...
This message is from your carrier and inidates that your calls are not
comming to us.
We have no control over call forwarding and are not notified if/when
it changes, nor are you.
It is very easy to resolve in the App under SETTINGS, select ACTIVATE
a...
After you mark a message as deleted you must Empty the Trash.
This is a two step process for your safety. Once the trash is emptied
there is absolutely no way to recover a message. You would probably be
surprised by the number of requests we get to reco...
If you can hear music played from the device then it will work (it has
to be an a2dp device). Not just any old Bluetooth. It's an OS
restriction.
For Android it will either be in the Google Market OR the Amazon
Appstore. Availability will vary based on updates and market issues.
We REPLACE your carrier voicemail we do not transfer the messages from
your carrier voicemail to our account. If you want to retrieve those
messages, you will have to deactivate call forwarding from our app
dial into your carrier voicemail and listen to t...
*** PhoneFusion Voicemail Plus MAILBOX USAGE NOTIFICATION
PhoneFusion will send you an email notifying you that your mailbox storage limit has reached a certain percentage. The default level is set to 70%. You can log into your account online and chang...
If you do not have your password, visit our website at http://fvmplus.phonefusion.com and enter your mobile phone number and click 'forgot password' to have the password emailed to you. If you do not see it in your email inbox, check your SPAM/JUNK folder...
If you do not answer the call after a certain number of rings, you
reject the call, your phone is off or is busy the call will be
forwarded to Fusion Voicemail Plus to take a message.
Please dial 813-200-0200 from your device and our system will ask you
for your password. You can then follow the prompts for recording your
greeting.
If you are prompted to enter your subscriber ID, please enter your
1011******** Account number.
You c...
Please log into your web account http://members.phonefusion.com [1]
and click on Manage My Account -> My Rate Plan -> Add/Remove features
and provide credit card information since this will be a paying
feature. Than choose the Voice to Text package you...
When your phone is off, can't be reached or you don't/can't answer a
call, your Carrier will forward that call to our systems where we take
a message for you and then notifiy your device via Goole or Apple
which then notifies the app to pick up your messa...
Receiving faxes is free.
Sending requires a PhoneFusion One number which also has a huge list
of other features, of which sending and receiving faxes is just one.
For more info or to sign up go to http://www.phonefusionone.com
[http://www.phonefusion...
To receive a FAX on using Voicemail+ you must let the call go to
voicemail so our service can take the FAX for you. You can not answer
the call first, you must let it go to voicemail.
You can purchase a dedicated number from us that you can have people
...
If you have already registered with us previously, you will not be
able to register again.
Follow these steps...
- Visit the iPhone App Store to download the application
- Run the application, you will be asked to register. Since you are
an existing ...
Simply log into your web account at http://members.phonefusion.com
[http://members.phonefusion.com] (using your original cell phone
number) and add the new phone number as
both a Voicemail Plus Destintion and Source. Save changes and delete
the
old numbe...
The issue is that your carrier is not passing us the needed
information when the call is forwarded. They need to pass us the OCN
(original called number which is YOUR number). It may be them or it
may be one of their underlying carriers.
Unfortunately w...
You may need to contact your carrier and ask them for instructions on
setting conditional call forwarding for no answer/busy calls.
The forwarding number in the US is 813-200-0200.
The forwarding number in the UK is 08458340777.