Search
Knowledgebase
PhoneFusion One (76)
Downloads (10)
Voice Over IP (29)
Equipment (1)
Virtual Receptionist (14)
Signup/Ordering (9)
Log In / Access (2)
Knowledgebase
If you have installed PhoneFusion Call Control, please uninstall. That
is for a different product.
Open this in the web browser on your device and download the file and
then install it from your downloads. You will need to allow install
from unknown loc...
We are sorry to see you go. Please read and follow these instructions
because only the person in possession of the DEVICE can do this. We
can not do it for you unless we have your DEVICE. It's not because we
don't want to or we are trying to be difficult,...
Please make sure that you have adjusted the media volume control WHILE
a message is playing.
The application saves the volume level independently of all other
applications.
If you have already tried this, please reboot your phone and try
again.
Visual Voicemail is defined as being able to "Visually Manage" your
messages.
See here for the definition:
http://www.phonescoop.com/glossary/term.php?gid=381
[http://www.phonescoop.com/glossary/term.php?gid=381]
We offer many additional services and ...
Your Carrier and device determine IF, WHEN, and HOW LONG your phone
rings.
If your phone is not ringing then that means that your carrier can
not communicate with it even if other things are working ( like data
or calls out).
Power your phone of...
PhoneFusion does not charge for using our application, however,
depending on your carrier and calling plan, charges for conditinal
call forwarding and text messages may occur.
OPTIONAL features require payment.
We only bill via Credit Card.
An SD card is no longer a requirement for the app to operate but can
be used if you choose to. You can choose to use internal phone memory
or SD if you wish by changing it under settings.
If your SD card is becoming full the app will notify you. You can...
Your user name is actually the PHONE NUMBER or Customer Number that
was sent to you in your Welcome letter when you signed up for Fusion
Voicemail Plus service. It is not the same as your account number.
Your Fusion Voicemail Plus login begins with (1011)...
FVM+ Application Password
Set on the device itself. When you set it, it's locking the
application so that it's protected. If you don't want to use it then
clear it after you enter it by going to settings. This is set by you
the user; we do not have acces...
Unfortunately, FlexPay does not give you the option to set call
forwarding so Fusion Voicemail Plus will not currently work on FlexPay
accounts.
This issue occurs when recording a personalized greeting becuase you
are prompted to press # at the end ofthe recording. This sometimes
plays back to customers. To solve this issue try recording from a
landline rather than a cell phone.
After you mark a message as deleted you must Empty the Trash.
This is a two step process for your safety. Once the trash is emptied
there is absolutely no way to recover a message. You would probably be
surprised by the number of requests we get to reco...
This is NOT an issue with PhoneFusion, it is a problem with your
carrier. Please contact them.
We do not automatically clean up messages for you. You must manage
your messages yourself. If your mailbox is full; the new messages
received will NOT be saved. The application will show a message
received but when you try to retrieve it; the message will...
Your mailbox storage may be full so the messages are not stored but
you get a notification then you need to clean up your mailbox.
After you make space; your new voicemail messages received will be
available through the application.
If you are ha...
Under MENU => Settings, you can choose "Activate Fusion VM +" to turn
on busy/no-answer call forwarding to your mailbox, or "DE-activate
Fusion VM +" to turn it off.
Please go into the settings menu and configure the account on your
phone. You will need to use your cell number and the correct password.
Follow the instructions below if you don't know your password.
This password is NOT the device password.
If you do...
Recently it has come to our attention that one or more Apps that
people are installing on their devices are deleting our App's data
causing this error message to come up.
Known offenders are "Clean Master" and "CCleaner" which are
indiscriminately delet...
When your phone is off, can't be reached or you don't/can't answer a
call, your Carrier will forward that call to our systems where we take
a message for you and then notifiy your device via Goole or Apple
which then notifies the app to pick up your messa...
Receiving faxes is free.
Sending requires a PhoneFusion One number which also has a huge list
of other features, of which sending and receiving faxes is just one.
For more info or to sign up go to http://www.phonefusionone.com
[http://www.phonefusion...
To receive a FAX on using Voicemail+ you must let the call go to
voicemail so our service can take the FAX for you. You can not answer
the call first, you must let it go to voicemail.
You can purchase a dedicated number from us that you can have people
...
Simply log into your web account at http://members.phonefusion.com
[http://members.phonefusion.com] (using your original cell phone
number) and add the new phone number as
both a Voicemail Plus Destintion and Source. Save changes and delete
the
old numbe...
Please set your conditional call forwarding for no answer or busy
calls . You may need to contact your carrier to adjust settings on
your device if you are having trouble.
The forwarding number in the US is 813-200-0200
The forwarding number in the UK...
The issue is that your carrier is not passing us the needed
information when the call is forwarded. They need to pass us the OCN
(original called number which is YOUR number). It may be them or it
may be one of their underlying carriers.
Unfortunately w...