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PhoneFusion One (76)
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Voice Over IP (29)
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Knowledgebase
Yes, Press ### to hang up on called party. You will than be prompted
to enter the new number of the call you want to make.
If turned on, (you can turn it on within your Forwarding Preferences)
Call Guard will monitor your connection. If you lose the connection
and the caller stays on the line, the caller is told to hang on while
PhoneFusion calls you back and then attempts to...
When you log in, make sure that you type in your phone number without
any dashes or spaces - just the number.
You can, but in order to dial an international phone number, your bill
must be current (paid up to date) and you need to call customer
service to have us switch on your international calling capability.
To stop recording during a call:
1| PRESS # # 7.
2| Reminder Memo is now turned off. You will hear a tone indicating
that recording has been disabled.
To transfer a call in-progress:
1| Anytime after you have received a call, PRESS ##8.
2| Dial the phone number where you would like the call transferred,
then PRESS #.
3| PRESS 1, and your call has now been transferred.
When you type in a forwarding number, make sure that you type the
phone number without any dashes or spaces - just the 10 digit number.
You need to check whether you have recorded the outgoing message that
callers hear when they dial your number, or the voicemail message they
will hear once you cannot be reached. These are two separate messages
that you must record. Also, make sure that w...
PhoneFusion will store your faxes in your Virtual Inbox as long as you
have the available storage space. You can always choose to purchase
additional mailbox storage if you need to.
Remember you can always have PhoneFusion set up to forward your faxes
t...
Yes, you can. Go to http://login.phonefusion.com/ and enter your
PhoneFusion number and password.
Click on PHONE OPTIONS.
Next, click on PHONE.
Choose PHONE PREFERENCES.
You will now be able to choose the type of music callers will hear.
Yes. We charge $150 per hour or part thereof for this service. It does
not matter if it's "just a quick thing" - it will still cost a minimum
of $150. We suggest you do it yourself because when you do, it's
FREE!!
PhoneFusion can be programmed to dial an extension. To set this up go
into your FORWARDING PREFERENCES and put your extension in as
Post-Dial Digits.
No. Any voicemail or faxes that are delivered to you and deposited
into your universal inbox, are accessible by you at no charge. You can
then listen to voicemail, and view your faxes, at no charge over the
Internet in the convenience of your home or any ...
PhoneFusion can create an individual custom package based on your
needs. Please contact customer service for more information.
No. Once you have a PhoneFusion account, you can keep your existing
long distance company and still make long distance calls through
PhoneFusion. You can make long distance calls from any phone through
our system and have those calls billed to your PhoneF...
Your PhoneFusion account has a lot of security. We provide you with a
phone password as well as an Internet access password that you can
change at any time. Having these password securities will insure that
only you have access to your information. Please...
Yes, you can forward existing numbers to your new PhoneFusion Personal
Phone Number with the Call Forwarding feature provided by your phone
service carrier.
Yes. The design of PhoneFusion allows the system to work with any
phone system you currently use. It works with any cell phone, office
phone, or home phone.
Music! Your callers will hear music-on-hold just like those
professional phone systems. You can choose classical music for your
callers to listen to, or upload your favorite music to your account.
Pick the style that matches your personality. Or if you ch...
To make a local or long distance phone call:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 9.
5| Enter the number you wish to dial and PRESS #.
No. When your callers send you an incoming fax, the system will
deposit their fax directly into your universal inbox. You will be
given access through the Internet to read and print any incoming fax
that is sent to you. The system will also deliver your f...
No. PhoneFusion requires no additional software or hardware to buy.
The PhoneFusion system operates on a sophisticated computer network
and is made available to you on your existing telephones.
Yes. By simply calling your PhoneFusion number and selecting an option
to manage your faxes, PhoneFusion will let you direct them to any fax
machine you wish.
You can also log into your web account and forward your faxes to a
fax machine or email address...
To make another phone call without hanging up:
1| When you have finished with your first call PRESS * * 9.
2| PRESS 2.
3| Enter the next phone number you wish to dial, PRESS #.
No. Faxes being sent to you on your PhoneFusion number can be
delivered directly to your PhoneFusion Online Account. This way, you
can access your faxes from any computer that has an Internet
connection. You will also enjoy a permanent record of your faxe...
TO VIEW YOUR FAXES.
1| Click on the appropriate icon
A .PDF file will open allowing you to view and/or print your fax
document. You also have the option to forward your faxes to another
system user or a fax machine or delete them.
No. Our customer support professionals are trained to ask for specific
information to properly identify the caller with a particular
PhoneFusion account. We are very concerned about protecting
confidential information related to your account - especially ...
Yes. Any changes you wish to make to your account can be made by going
to members.phonefusion.com.
Yes. You can select MANAGE ACCOUNT -> REPORTS -> CREDIT CARD -> Than
click on the dollar amount billed for the month you want to view. You
will than see a detail of all charges to your account for that billing
cycle.
All charges for PhoneFusion services including usage charges are
conveniently billed to your Visa, MasterCard, Discover, or American
Express account on a monthly basis.
Simple. When someone calls your PhoneFusion number, the system will
ask them who is calling. When PhoneFusion delivers the call to you,
PhoneFusion will tell you the name of your caller along with the phone
number. You decide with whom you would like to s...
We offer you reporting on all call activity that occurs on your
account. That means every incoming call, fax, or e-mail is
confidentially logged to your Internet site for your review. We also
provide you with an inbox that reports to you in a condensed fo...
To connect with a caller that is in the process of leaving you a
voicemail message:
1| PRESS 2 at any time.
2| You will then be connected to your caller.
3| Begin speaking.
When you sign up with PhoneFusion, we recommend taking a few moments
to access your account and familiarize yourself with all the functions
and how they work. If you only set up your profile with your office
number on the account, then that will be the on...
Most countries cannot make calls to toll-free numbers from outside the
United States. International users must set up an account with local
numbers or contact Customer Support.
PhoneFusion allows your single number to act as your personal fax
number. When someone wants to send you a fax, they simply dial your
number and press the send key on their fax machine. PhoneFusion
detects a fax is being received, and sends it to your Int...
No, because the numbers are generated from our computer. We only have
so many numbers and once we put your information in the computer it
automatically generates the next available number.
To update your account options:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 3.
You can also change any account information by logging on to your
account at...
To send callers to voicemail:
1| PRESS 8.
2| Your caller will hear your voicemail Greeting.
3| Hang up or listen to your caller leave their message.
No. The service is on a monthly basis. If after using PhoneFusion you
find that it's not for you, simply call our customer support
department and cancel your account. Our customer support professionals
will cancel your acount and discontinue billing.
Yes and No - It depends. If you have a local telephone number and are
making and receiving local calls there are no per minute charges. If
you are using PhoneFusion operating primarily on our toll free
national network, the cost of the call is free to you...
TO LISTEN TO VOICEMAIL:
1| Click on the appropriate icon
A .WAV file will open and begin to play your message. Right click on
the highlight message; you will then have the option to forward your
message to another system user or delete your message pl...
1- Log on to your account by going to http://login.phonefusion.com.
2- Enter your phone number and password.
3- Click on PHONE OPTIONS.
4- Click on PHONE.
5- Click on SPEED DIAL.
6-Add the numbers you would like to have on Speed Dial.
The cost of the PhoneFusion Standard Package is $9.95 per month. See
our Web site at www.phonefusion.com for other packages. When all is
said, PhoneFusion costs just pennies per day.
You can enter up to 4 phone numbers in your personal profile. If you
need more, we can add more to your account for an additional monthly
charge.
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code, then PRESS #.
4| PRESS 9.
5| Enter the phone number you are calling, then PRESS #.
6| PRESS # # 7.
7| Reminder Memo is now turned on....
1| Anytime after you connect with your caller, PRESS # # 7.
2| You will hear a tone indicating that recording is enabled.
TO INITIATE A CONFERENCE CALL
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 9 to make the first call.
5| Enter the local or long distance phone number to t...
To reject your incoming call and hang up on your caller:
1| PRESS 7 and your call will be disconnected.
2| Your caller will be sent a system message telling them that you
could not be located.
3| Simply hang up.
NOTE: When rejecting a call, the call...
PhoneFusion will announce the name and phone number of all incoming
calls before your caller is connected.
To accept your incoming call:
1| PRESS 2 and your caller is immediately connected to you.
2| When you are finished with your call, simply hang ...
To send you a fax document, callers should:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS 3.
3| Wait for a voice prompt telling the caller to PRESS THE START KEY.
4| PRESS THE START KEY on caller's fax machine.
When you add or change the credit card number we have on file,
PhoneFusion(tm) will post an authorization hold of $2.50 on your card.
When a new voicemail message is left for you, PhoneFusion will call
you to let you know a message is waiting. You can also choose to
receive email notifications of new voicemails. If you want to listen
to your message, simply press a button on your phone ...
Feel free to change your cell phone number at anytime. With
PhoneFusion, you simply log on to the Internet or dial into your
PhoneFusion account and enter the new phone numbers for your new cell
phone. PhoneFusion will then begin sending calls to your new...
TO REMOVE AN ATTENDEE FROM A CONFERENCE CALL
1| PRESS # # 3.
Attendees are removed in the reverse order that they were added to
the call. The last caller added to the conference is the first one
removed.
PhoneFusion is a communications service that calls all the phone
numbers you set up in your personal profile (wireless phone, office,
or home) simultaneously. When you are reached, you are notified of who
is calling so you can decide to take the call or f...
To redial a phone number that you called or that called you:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 3.
5| PRESS 5.
6| PRESS 1 to redial the number...
To access and update your Virtual Inbox:
1| Go to the Web address of http://login.phonefusion.com
2| Enter your PhoneFusion Personal Phone Number.
3| Enter your Web Pass Code and Click LOG IN.
4] Click MESSAGES
You have now entered your secure Virt...
PhoneFusion will save a voicemail message for 21 days and then
automatically delete your message to make room for new messages in
your account.
To save your voicemail message:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers...
To replay a voicemail message over the phone:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 1.
5| PRESS 1 to replay the voicemail message.
When finished, ha...
Your callers can leave you a voice message up to two minutes long.
There are times when you will receive a call that you can't take
immediately, but you don't want your caller to immediately go to
voicemail. For these calls, you can send your caller a live spoken
message that they will immediately hear without your takin...
Yes. To review your call activity:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 3.
5| PRESS 6.
âEUR¢ PRESS 1 to listen to incoming PhoneFusion calls.
âEUR...
Yes. All charges are itemized in a detailed format and made available
to you right over the Internet. We believe in providing you with
real-time billing information when you want it, rather than waiting
for the statement to arrive at the end of the month.
No. Our billing for long distance usage is in six second increments.
This way you only pay for the time you use rounded to the next closest
six second increment.
To receive help from a PhoneFusion Customer Support Professional, call
888-208-7801.
** PLEASE NOTE that there is NO phone support for Voicemail+, only
via email and the support site ticket system. Calls to support for
Voicemail+ will be refered back t...
To access PhoneFusion fax features:
1| Dial Your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 4, then you can:
âEUR¢ PRESS 1 to resend all new faxes.
âEUR¢ Enter a Fax N...
To listen to your voicemail messages:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 1.
5| When finished, hang up.
These options can be different if you have...
To change your Phone or Web password, go to
http://login.phonefusion.com/ and enter your PhoneFusion number and
password.
Click on MANAGE ACCOUNT.
Next, Click on SECURITY.
You will now be able to change your password.
Members for your Meet Me Conference code dial your PhoneFusion phone
number and then press 9. They will then be asked to enter the Meet Me
Conference code. It's easy!
To delete your voicemail message you can go to
http://login.phonefusion.com/ and delete your messages by going to the
MESSAGES section.
You can also delete voicemail messages by phone. Simply:
1| Dial your PhoneFusion Personal Phone Number.
2| When t...
Yes, We can notify you via email/text or by phone. Please reference
the Web User Guide under the Support section of your account for
direction on how to do so.
Yes, you can. To call back the sender of your voicemail message:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 1.
5| PRESS 9 to automatically call back the se...
This is generally a problem with your computer.
However, if you are able to play other WAV files or MP3 files AND can
also hear DVDs when then are played on your computer then please
forward a message with problematic sound to us and we will be glad to
...
Greeting management is best done via the Apps or via the website.
If you want to use the phone do the following
To record your voicemail greeting:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your P...
Go to http://members.phonefusion.com [http://members.phonefusion.com]
and then enter your telephone number as your username (without a 1 or
any dashes or spaces) i.e. 8001234567.
Click on "forgot password" and then press the login button. We will
e-mail...