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I am receiveing messages but they will not play.
Posted by Deena Mason on 15 January 2009 07:04 AM

Your mailbox storage may be full so the messages are not stored but you get a notification then you need to clean up your mailbox.

After you make space; your new voicemail messages received will be available through the application.

If you are having issues cleaning up your mailbox via your device. Go online through your computer and clean up your account.

To log in to your account, please visit http://fvmplus.phonefusion.com and enter your login and password. Your FVM + login begins with (1011). Your password is your 4 digit code. If you don't have your password; use the forgot password link at this site to retrieve it.

Make sure you EMPTY THE TRASH either on the website or your device.  It is a 2 step process for your safety.  Make sure you perform a sync on your device when done.


If you mailbox is NOT full please verify that you have space on your device available to store the message (SD card on android if not set to internal).  You may need to reboot your device if you continue to have problems because of OS issues.

Thank You, The Customer Support Team at PhoneFusion