Voice To Text

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	Voice To Text

Solution We just released Voice to Text options for our Fusion Voicemail Plus users. Please log into your web account and click on Manage My Account -> My Rate Plan -> Add/Remove features and provide credit card information since this will be a paying feature. Than choose the Voice to Text package you want to sign up for. Note, when adding a credit card, PhoneFusion will put an authorization hold of $2.50 on your card.

Voice-to-Text [VTT] Voicemail Transcriptions
When you receive a voicemail, PhoneFusion can transcribe the voicemails received. Transcriptions are fully automated so they may contain mistakes. You can retrieve the transcription in 3 ways. Directly from your FVM+ application on the phone - select to read the transcribed message by using the Tap and Hold feature. You will see the option to ‘Read’ the voicemail. You can ask the system to email you the transcribed message to the email address provided online for your voicemail to email settings or by logging into your FVM+ online account.

PhoneFusion offers 3 VTT plans.

~Voice-to-Text Preview Plan at $3.99 per month
Maximum transcription length is 15 seconds per message for up to 30 messages per month. Additional messages will be billed at $0.25 each.

~Voice-to-Text 60 Plan at $5.99 per month
Maximum transcription length is 1 minute per message for up to 60 messages per month. Additional messages will be billed at $0.25 each.

~Voice-to-Text 160 Plan at $16.99 per month
Maximum transcription length is 2 minutes per message for up to 160 messages per month. Additional messages will be billed at $0.25 each.

Additional VTT Features included in all VTT packages:
After you have enabled Voice-to-Text Transcriptions, you can go online and enable or disable these additional features as wanted.

~Send my Voicemail Messages Immediately
Don't wait for Voice-to-Text processing to complete, I want to receive my Voicemail message notifications immediately. If this is unchecked, the system will wait a period of time for transcription processing to occur before sending any Voicemail notifications.

~ I prefer to receive the TEXT of my messages only, when available
When Voice-To-Text information is available, enable this feature and the system will send the transcribed voicemail message to the email addresses provided in my voicemail-to-email settings. ** Please remember to program an email address online to receive the transcribed message. The full text of the message will be sent in the body of the email. Your original audio Voicemail message will still be available in your Inbox if you should need to listen to it. If you have enabled 'SEND my Voicemail Message Immediately', you will get 2 email notifications [one with the transcribed message and another email with a copy of the voicemail message received].

~SMS Notification
You can have the TEXT of your Voicemail messages sent as SMS message(s) to your mobile telephones. You may receive more than one message per voicemail, as the length of the message may exceed the SMS message size limits. You can set a maximum number of SMS messages you receive per Voicemail.

Article Details

Article ID:

291

Created On:

14 Aug 2009 10:17 AM