Support Center » Knowledgebase » Fusion Voicemail Plus » Customer receives an error message when trying to play a message. “net.rim.device.api.system.ControlledAccessException”
 Customer receives an error message when trying to play a message. “net.rim.device.api.system.ControlledAccessException”
Solution Certain BlackBerry models, notably Curve 8330 and Pearl 8110, 8120 and 8130, which are running v4.3 of the BlackBerry operating system, may give the following error when the user tries to play a VM message:
“Playback error: net.rim.device.api.system.ControlledAccessException”

To correct this issue, have the user do the following:
1. From the home/icon screen, go into “Options.”
2. Select “Advanced Options.”
3. Select “Applications.”
4. When the system returns an application list, scroll down to “Fusion Voicemail Plus.”
5. Press the BlackBerry Menu key. Select “Edit Permissions.”
6. Scroll to “Interactions.”
7. Press the BlackBerry Menu key. Select “Expand.”
8. Scroll to “Media Access.”
9. Press the trackball, and select “Allow” from the popup menu.
10. Press the BlackBerry Menu key. Select “Save.”
11. Exit out of Applications, Advanced Options and Options.

After following these steps, the user should be able to play his/her voicemail.


Article Details
Article ID: 254
Created On: 25 Jun 2008 08:07 PM

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