 | How can I advertise information about my business to callers? |  |
 | With the Virtual Receptionist, PhoneFusion gives your callers an option to listen to different voice-on-demand informational messages about your products or services. You can record and change your information at any time. |
|
|
| Can I set up a phone menu for my callers to make choices? | |
| Yes. With the Virtual Receptionist, PhoneFusion gives you the look and feel of a large PBX telephone system but with no software or equipment cost. The Virtual Receptionist offers you the ability to customize caller options like those big phone systems.. |
|
|
| Can I tie all of my offices together under one number? | |
| Yes. With our Virtual Receptionist, now you can publish one toll free and/or local number and have your callers choose from a menu of options, allowing them to reach any of your employees at any of your actual or virtual locations. |
|
|
| How do I set up my Virtual Receptionist? |  |
| The Virtual Receptionist is generally used with additional PhoneFusion numbers. You assign specific numbers (from 1-9999) for people to connect to once they enter the system. Callers can be forwarded to another PhoneFusion number, send a fax, or play a |
|
|
| How do I add extensions to my Virtual Receptionist system? | |
| Log in to your account at http://members.phonefusion.com
Click on MANAGE ACCOUNT.
Then click on VIRTUAL RECEPTIONIST.
Then click "Add" to add a new Virtual Attendant selection.
|
|
|
| Can I send calls directly to one of my numbers? | |
| Yes, you can program your extensions to transfer calls directly to one of your existing lines with another carrier, however, this will incur a charge of .035 per minute AND you will loose the features of PhoneFusion. If you do not answer the callers will |
|
|
| How long do I have to wait for my account to be active after I sign up? | |
| When you sign up your number is active immediately. All you need to do is program the number the way you want! |
|
|
| Do you offer service in all area codes? | |
| We offer service to most area codes. Check our list on https://one.phonefusion.com/usnumbers.php. If you do not see your area listed please contact Customer Support at 1-888-208-7801 to see if we can obtain a number for you! |
|
|
| Why don't callers hear the message that I recorded? | |
| Once you have recorded your message boxes via the telephone, you will need to log into your web account and assign the correct message box to the correct extension.
The Log in URl is http://members.phonefusion.com/ |
|
|
| Why won't my calls forward properly? | |
| When you type in a forwarding number, make sure that you type the phone number without any dashes or spaces - just the 10 digit number. Also, be sure you have selected the proper ACTION. If you are sending callers to a PhoneFusion One number the ACTION sh |
|
|
| If I close my account and want it re-opened, can I have the same number? | |
| Once an account is closed, the same number cannot be reused for 3 months. |
|
|
| Can I get a vanity/customized number? | |
| We do not offer "vanity" or customized numbers that may have a name included. Our numbers are provided automatically, so we cannot choose the number that you receive. |
|
|
| Can I get a Virtual Receptionist with capacity to receive hundreds of simultaneous calls with hour-long message capacity? How much does it cost? | |
| PhoneFusion can support hundreds of incoming calls on a single number through our Virtual Receptionist
with a Toll-Free Number ONLY. You can have extended message length for those calling in. Below you will find a breakdown in price:
$24.95 for Virtua |
|
|
