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 | I forgot my password, how can I find out what it is? |  |
| Go to http://login.phonefusion.com/ and then enter your telephone number as your username (without a 1 or any dashes or spaces) i.e. 8001234567.
Click on "forgot password" and then press the login button. Our computers will e-mail your password to the |
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| Why can't I listen to my voicemails on my computer? | |
| This is generally a problem with your computer.
However, if you are able to play other WAV files or MP3 files AND can also hear DVDs when then are played on your computer then please forward a message with problematic sound to us and we will be glad to |
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| Can PhoneFusion notify me when I have voicemail or a fax? |  |
| Yes, We can notify you via email/text or by phone. Please reference the Web User Guide under the Support section of your account for direction on how to do so. |
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| How do I record my voicemail greeting? | |
| To record your voicemail greeting:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code, PRESS #.
4| From the Main Menu, Choose ACCOUNT OPTIONS.
5| PRESS 1 to administer your Voicemail G |
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| How do I change my password? | |
| To change your Phone or Web password, go to http://login.phonefusion.com/ and enter your PhoneFusion number and password.
Click on MANAGE ACCOUNT.
Next, Click on SECURITY.
You will now be able to change your password.
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| Can I choose the music people hear when they're on hold? | |
| Yes, you can. Go to http://login.phonefusion.com/ and enter your PhoneFusion number and password.
Click on PHONE OPTIONS.
Next, click on PHONE.
Choose PHONE PREFERENCES.
You will now be able to choose the type of music callers will hear.
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| Is there a quick way for me to contact customer service? | |
| To receive help from a PhoneFusion Customer Support Professional, call 888-208-7801.
** PLEASE NOTE that there is NO phone support for Voicemail+, only via email and the support site ticket system. Calls to support for Voicemail+ will be refered bac |
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| How do I listen to my voicemail messages? | |
| To listen to your voicemail messages:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 1.
5| When finished, hang up.
These options can be different if you ha |
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| How do I save voicemail messages? | |
| PhoneFusion will save a voicemail message for 21 days and then automatically delete your message to make room for new messages in your account.
To save your voicemail message:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answe |
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| How do I delete voicemail messages? | |
| To delete your voicemail message you can go to http://login.phonefusion.com/ and delete your messages by going to the MESSAGES section.
You can also delete voicemail messages by phone. Simply:
1| Dial your PhoneFusion Personal Phone Number.
2| When |
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| How do I replay a voicemail message? | |
| To replay a voicemail message over the phone:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 1.
5| PRESS 1 to replay the voicemail message.
When finished, |
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| Can I automatically call back someone who left me a voicemail message? | |
| Yes, you can. To call back the sender of your voicemail message:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 1.
5| PRESS 9 to automatically call back the s |
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| How do I send new or saved faxes to a fax machine? | |
| To access PhoneFusion fax features:
1| Dial Your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 4, then you can:
• PRESS 1 to resend all new faxes.
• Enter a |
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| How do I update my Account Options? | |
| To update your account options:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 3.
You can also change any account information by logging on to your account a |
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| How do I access my Virtual Inbox? | |
| To access and update your Virtual Inbox:
1| Go to the Web address of http://login.phonefusion.com
2| Enter your PhoneFusion Personal Phone Number.
3| Enter your Web Pass Code and Click LOG IN.
4] Click MESSAGES
You have now entered your secure Vi |
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| How do I reject a phone call? | |
| To reject your incoming call and hang up on your caller:
1| PRESS 7 and your call will be disconnected.
2| Your caller will be sent a system message telling them that you could not be located.
3| Simply hang up.
NOTE: When rejecting a call, the ca |
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| Can I listen to my voicemail through my Virtual Inbox? | |
| TO LISTEN TO VOICEMAIL:
1| Click on the appropriate icon
A .WAV file will open and begin to play your message. Right click on the highlight message; you will then have the option to forward your message to another system user or delete your message |
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| How do I accept a call? | |
| PhoneFusion will announce the name and phone number of all incoming calls before your caller is connected.
To accept your incoming call:
1| PRESS 2 and your caller is immediately connected to you.
2| When you are finished with your call, simply han |
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| How do I view my faxes through my Virtual Inbox? | |
| TO VIEW YOUR FAXES.
1| Click on the appropriate icon
A .PDF file will open allowing you to view and/or print your fax document. You also have the option to forward your faxes to another system user or a fax machine or delete them.
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| How do I send a caller an Instant/Live message? | |
| There are times when you will receive a call that you can't take immediately, but you don't want your caller to immediately go to voicemail. For these calls, you can send your caller a live spoken message that they will immediately hear without your takin |
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| Can I send a caller straight to voicemail? | |
| To send callers to voicemail:
1| PRESS 8.
2| Your caller will hear your voicemail Greeting.
3| Hang up or listen to your caller leave their message. |
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| Can I speak to a caller once they have started to leave a voicemail message? | |
| To connect with a caller that is in the process of leaving you a voicemail message:
1| PRESS 2 at any time.
2| You will then be connected to your caller.
3| Begin speaking. |
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| Can I transfer a call while I'm on the phone? | |
| To transfer a call in-progress:
1| Anytime after you have received a call, PRESS ##8.
2| Dial the phone number where you would like the call transferred, then PRESS #.
3| PRESS 1, and your call has now been transferred. |
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| How do I record an outgoing phone call? | |
| 1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code, then PRESS #.
4| PRESS 9.
5| Enter the phone number you are calling, then PRESS #.
6| PRESS # # 7.
7| Reminder Memo is now turned on. |
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| Can I record an incoming phone call? | |
| 1| Anytime after you connect with your caller, PRESS # # 7.
2| Reminder Memo is now turned on. You will hear a tone indicating that recording is enabled. |
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| Can I stop recording a call while I'm on the phone? | |
| To stop recording during a call:
1| PRESS # # 7.
2| Reminder Memo is now turned off. You will hear a tone indicating that recording has been disabled. |
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| Can I check my call activity over the phone? | |
| Yes. To review your call activity:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 3.
5| PRESS 6.
• PRESS 1 to listen to incoming PhoneFusion calls.
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| How can my clients/colleagues/friends send me a fax? | |
| To send you a fax document, callers should:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS 3.
3| Wait for a voice prompt telling the caller to PRESS THE START KEY.
4| PRESS THE START KEY on caller's fax machine.
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| How do I set up Speed Dial numbers? | |
| 1- Log on to your account by going to http://login.phonefusion.com.
2- Enter your phone number and password.
3- Click on PHONE OPTIONS.
4- Click on PHONE.
5- Click on SPEED DIAL.
6-Add the numbers you would like to have on Speed Dial.
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| How do I make a local or long distance call through PhoneFusion? | |
| To make a local or long distance phone call:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 9.
5| Enter the number you wish to dial and PRESS #. |
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| Is there a way to make sure I don't get disconnected from a caller? | |
| If turned on, (you can turn it on within your Forwarding Preferences) Call Guard will monitor your connection. If you lose the connection and the caller stays on the line, the caller is told to hang on while PhoneFusion calls you back and then attempts to |
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| Is there a way for me to redial someone who called me or a number that I called? | |
| To redial a phone number that you called or that called you:
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 3.
5| PRESS 5.
6| PRESS 1 to redial the numbe |
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| Can I make more than one phone call through PhoneFusion without hanging up? | |
| To make another phone call without hanging up:
1| When you have finished with your first call PRESS * * 9.
2| PRESS 2.
3| Enter the next phone number you wish to dial, PRESS #.
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| How can I create a conference call? | |
| TO INITIATE A CONFERENCE CALL
1| Dial your PhoneFusion Personal Phone Number.
2| When the system answers, PRESS *.
3| Enter your Phone Pass Code and PRESS #.
4| PRESS 9 to make the first call.
5| Enter the local or long distance phone number to |
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| Can I remove someone from the conference call without hanging up on everyone? | |
| TO REMOVE AN ATTENDEE FROM A CONFERENCE CALL
1| PRESS # # 3.
Attendees are removed in the reverse order that they were added to the call. The last caller added to the conference is the first one removed.
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| How does PhoneFusion work? | |
| PhoneFusion is a communications service that calls all the phone numbers you set up in your personal profile (wireless phone, office, or home) simultaneously. When you are reached, you are notified of who is calling so you can decide to take the call or |
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| How many numbers can PhoneFusion call at once? | |
| You can enter up to 4 phone numbers in your personal profile. If you need more, we can add more to your account for an additional monthly charge. |
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| Can I transfer my existing toll-free or personal phone number? | |
| Yes, you can forward existing numbers to your new PhoneFusion Personal Phone Number with the Call Forwarding feature provided by your phone service carrier. |
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| Can I pick my toll-free number? | |
| No, because the numbers are generated from our computer. We only have so many numbers and once we put your information in the computer it automatically generates the next available number. |
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| I thought I was supposed to have an 800 number. Why is my number 888? | |
| "800 Number" is a generic term for all toll-free numbers. 888 is one of several toll-free exchanges that can be dialed from anywhere in the U.S. We recommend using the newer 866, 877 or 888 numbers, rather than an older 800 number. Because 800 numbers ha |
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| Why is PhoneFusion only calling my office number? | |
| When you sign up with PhoneFusion, we recommend taking a few moments to access your account and familiarize yourself with all the functions and how they work. If you only set up your profile with your office number on the account, then that will be the o |
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| How does someone access my PhoneFusion number from overseas? | |
| Most countries cannot accept calls to toll-free numbers from outside the United States. International users must set up an account with local numbers or contact Customer Support. |
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| What happens if the number I am at can only be reached by dialing an extension? | |
| PhoneFusion can be programmed to dial an extension. To set this up go into your FORWARDING PREFERENCES and put your extension in as Post-Dial Digits. |
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| Can PhoneFusion be used anywhere in the United States? | |
| Yes. The service operates on a local and/or toll free 800 network. We'll issue you a local or toll free number that can be used anywhere in the U.S. including Hawaii and some parts of Canada. |
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| Do I have to switch my long distance carrier? | |
| No. Once you have a PhoneFusion account, you can keep your existing long distance company and still make long distance calls through PhoneFusion. You can make long distance calls from any phone through our system and have those calls billed to your PhoneF |
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| Do I need to buy any hardware or software to use PhoneFusion? | |
| No. PhoneFusion requires no additional software or hardware to buy. The PhoneFusion system operates on a sophisticated computer network and is made available to you on your existing telephones. |
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| Will PhoneFusion work with all of my existing phones ? | |
| Yes. The design of PhoneFusion allows the system to work with any phone system you currently use. It works with any cell phone, office phone, or home phone. |
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| How do I screen calls? | |
| Simple. When someone calls your PhoneFusion number, the system will ask them who is calling. When PhoneFusion delivers the call to you, PhoneFusion will tell you the name of your caller along with the phone number. You decide with whom you would like t |
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| What do my callers hear when they are on hold? | |
| Music! Your callers will hear music-on-hold just like those professional phone systems. You can choose classical music for your callers to listen to, or upload your favorite music to your account. Pick the style that matches your personality. Or if you |
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| Can I use my PhoneFusion number as a fax number? | |
| PhoneFusion allows your single number to act as your personal fax number. When someone wants to send you a fax, they simply dial your number and press the send key on their fax machine. PhoneFusion detects a fax is being received, and sends it to your I |
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| Do I need a fax machine to receive a fax? | |
| No. Faxes being sent to you on your PhoneFusion number can be delivered directly to your PhoneFusion Online Account. This way, you can access your faxes from any computer that has an Internet connection. You will also enjoy a permanent record of your f |
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| Can I route my faxes to another fax machine? | |
| Yes. By simply calling your PhoneFusion number and selecting an option to manage your faxes, PhoneFusion will let you direct them to any fax machine you wish.
You can also log into your web account and forward your faxes to a fax machine or email addres |
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| Will my callers ever receive a busy signal when trying to fax me? | |
| No. When your callers send you an incoming fax, the system will deposit their fax directly into your universal inbox. You will be given access through the Internet to read and print any incoming fax that is sent to you. The system will also deliver you |
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| What does PhoneFusion cost? | |
| The cost of the PhoneFusion Standard Package is $9.95 per month. See our Web site at www.phonefusion.com for other packages. When all is said, PhoneFusion costs just pennies per day. |
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| Is there a per-minute charge to use PhoneFusion? | |
| Yes and No - It depends. If you have a local telephone number and are making and receiving local calls there are no per minute charges. If you are using PhoneFusion operating primarily on our toll free national network, the cost of the call is free to y |
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| Do you bill my long distance usage in full minute increments? | |
| No. Our billing for long distance usage is in six second increments. This way you only pay for the time you use rounded to the next closest six second increment. |
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| Is there a cost to access voicemail or faxes through the Internet? | |
| No. Any voicemail or faxes that are delivered to you and deposited into your universal inbox, are accessible by you at no charge. You can then listen to voicemail, and view your faxes, at no charge over the Internet in the convenience of your home or an |
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| How do I pay for PhoneFusion? | |
| All charges for PhoneFusion services including usage charges are conveniently billed to your Visa, MasterCard, Discover, or American Express account on a monthly basis. |
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| Will you provide an itemized list of charges? | |
| Yes. All charges are itemized in a detailed format and made available to you right over the Internet. We believe in providing you with real-time billing information when you want it, rather than waiting for the statement to arrive at the end of the mont |
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| Is there a long term contract for me to sign? | |
| No. The service is on a monthly basis. If after using PhoneFusion you find that it's not for you, simply call our customer support department and cancel your account. Our customer support professionals will icancel your acount and discontinue billing . |
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| I need more numbers than what you provide in your standard package plans. Can I get them and at what rates? | |
| PhoneFusion can create an individual custom package based on your needs. Please contact customer service for more information. |
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| What kind of reporting can I get on the Internet? | |
| We offer you reporting on all call activity that occurs on your account. That means every incoming call, fax, or e-mail is confidentially logged to your Internet site for your review. We also provide you with an inbox that reports to you in a condensed |
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| Will the billing report show me all calls made on my account? | |
| Yes. You can select MANAGE ACCOUNT -> REPORTS -> CREDIT CARD -> Than click on the dollar amount billed for the month you want to view. You will than see a detail of all charges to your account for that billing cycle. |
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| What happens if I change my cell phone number? | |
| Feel free to change your cell phone number at anytime. With PhoneFusion, you simply log on to the Internet or dial into your PhoneFusion account and enter the new phone numbers for your new cell phone. PhoneFusion will then begin sending calls to your new |
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| Can I make changes to my account over the Internet? | |
| Yes. Any changes you wish to make to your account can be made by going to www.login.phonefusion.com. |
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| How will PhoneFusion notify me when I have new voicemail? | |
| When a new voicemail message is left for you, PhoneFusion will call you to let you know a message is waiting. You can also choose to receive email notifications of new voicemails. If you want to listen to your message, simply press a button on your phone |
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| How long of a message can callers leave? | |
| Your callers can leave you a voice message up to two minutes long. |
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| What prevents someone from listening to my messages or reading my faxes? | |
| Your PhoneFusion account has a lot of security. We provide you with a phone password as well as an Internet access password that you can change at any time. Having these password securities will insure that only you have access to your information. PhoneF |
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| Will your customer support professionals give out information about my account to anyone without my permission? | |
| No. Our customer support professionals are trained to ask for specific information to properly identify the caller with a particular PhoneFusion account. We are very concerned about protecting confidential information related to your account - especiall |
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| Does PhoneFusion offer a way to set up my boxes for me? | |
| Yes. We charge $150 per hour or part thereof for this service. It does not matter if it's "just a quick thing" - it will still cost a minimum of $150. We suggest you do it yourself because when you do, it's FREE!! |
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| Why don't my callers hear the message I recorded? | |
| You need to check whether you have recorded the outgoing message that callers hear when they dial your number, or the voicemail message they will hear once you cannot be reached. These are two separate messages that you must record. Also, make sure that |
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| I typed in my number and password, so why can't I log in? | |
| When you log in, make sure that you type in your phone number without any dashes or spaces - just the 10 digit number. |
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| Why won't my calls forward properly? | |
| When you type in a forwarding number, make sure that you type the phone number without any dashes or spaces - just the 10 digit number. |
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| Why can't I dial an International number? | |
| You can, but in order to dial an international phone number, your bill must be current (paid up to date) and you need to call customer service to have us switch on your international calling capability. |
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| Why aren't my faxes being received by PhoneFusion? | |
| PhoneFusion will store your faxes in your Virtual Inbox as long as you have the available storage space. You can always choose to purchase additional mailbox storage if you need to.
Remember you can always have PhoneFusion set up to forward your faxes |
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| I have a Meet Me Conference code, but how do people get in? | |
| Members for your Meet Me Conference code dial your PhoneFusion phone number and then press 9. They will then be asked to enter the Meet Me Conference code. It's easy! |
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| Credit Card Authorization Charge | |
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When you add or change the credit card number we have on file, PhoneFusion™ will post an authorization hold of $2.50 on your card. |
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