 | I received the application and received the test voicemail but am not receiving the voicemail messages to my application. I can listen to them on the web. What's going on? |  |
 | Please provide the BlackBerry email address that you used for sign up. You must provide a yourname@[service].blackberry.net address as the address of your device, not a gmail, yahoo, hotmail etc. address. |
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| I received voicemails to the application but they look like random numbers. Why? | |
| It seems that your application is not installed correctly.
Please try and reinstall and if it still does not work try rebooting your phone (remove the battery for 10 seconds) and then re-run the application. This should fix the issue you are having.
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| I have not received the download link for my BlackBerry. Can you help? | |
| Please use your user name and password, as emailed to you in your Welcome letter, to log into your web account via www.phonefusionone.com
Once you are logged in, Click on VOICEMAIL PLUS OPTIONS.
Click on VOICEMAIL PLUS DESTINATIONS.
Click on SEND LI |
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| I am receiving an error message stating open tunnel failure. |  |
| Please be sure that your WAP settings are configured correctly.
AT&T Users : WAP.CINGULAR.COM (Need to contact carrier to change)
T-Mobile Users: WAP.VOICESTREAM.COM (changes can be made from your handset)
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| Customer receives an error message when trying to play a message. “net.rim.device.api.system.ControlledAccessException†| |
| Certain BlackBerry models, notably Curve 8330 and Pearl 8110, 8120 and 8130, which are running v4.3 of the BlackBerry operating system, may give the following error when the user tries to play a VM message:
“Playback error: net.rim.device.api.syste |
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| Customer receives an error message when playing a message of: Unable to download [RC:400] | |
| Please confirm that the you are able to visit other web pages (Google, Yahoo!,etc.) via the browser on your BlackBerry. If the browser is working, please reboot by removing the battery for 10 seconds and then replacing it. Try to test again by leaving a |
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| I am running the BlackBerry Enterprise Server and am having problems with your application. Can you help? | |
| There is currently a problem running the Fusion Voicemail Plus application on some devices that are using the Blackberry Enterprise Server. Our programmers are aware that some devices are having a problem and are currently troubleshooting. As soon as we h |
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| Error: Can Not Open File | |
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Are you on a BES plan [Blackberry Enterprise Service]? this is a business plan through your mobile provider.
If so, it's possible the administrator of your mobile business account has restrictions on the type of service and files you can access. Contac |
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| Invalid URL Parameter message | |
| If you are NOT on BES. Please open the app. go to Options -> MDN Connection Code should be set to "Default' or 'No'. Reboot the device and try to play the message again.If it still does not work Please go to Options- > Set send debug report to "Yes' and t |
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