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 | I keep getting a message that I have to register, and when I do it just says I have to register again. Help! |  |
| If you have received a message regarding registration, it means you do NOT have your SD card inserted. Fusion Voicemail Plus REQUIRES the SD card to be inserted in your Android phone in order to work properly.
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| Can I stop the text messages that are sent to my Android Phone when I get a new message? |  |
| LET THE ANDROID DEVELOPMENT TEAM KNOW! We are told that the Android development team made a design decision that as users pay for SMS messages, ANY and ALL messages received on the phone MUST appear in the notification bar. At this time there is nothing |
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| How do I register my Fusion Voicemail Plus application on my G1? | |
| In order for the application to work correctly you must install the application using the Android Market option within your device. At that point you will be brought to a web page to register your account. |
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| I didn't get the SMS for the download link for the Android version of FVM+. What do I do? | |
| The download for the Android is a little different from our other versions. Please visit the Android Market to download the application. |
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| I already have an account with you for my Windows Mobile or BlackBerry phone and have changed to a G1. Do I have to re-register? | |
| No. If you have already signed up with us previously, you will not be able to register again. Please visit the Android Market to download the application and then log into your PhoneFusion web account and scroll over the Phone menu, then Voicemail Menu, V |
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| What number do I use for Call Forwarding? | |
| Please set your conditional call forwarding for no answer or busy calls . You may need to contact your carrier to adjust settings on your device if you are having trouble.
The forwarding number in the US is 813-200-0200
The forwarding number in the |
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| How do I change the Voicemail Greeting for my G1? | |
| Under "MENU => Settings => Call into my mailbox" then pick up the handset and follow the verbal directions. |
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| How do I cancel my Fusion Voicemail Plus account? | |
| ** NOTE that WE CAN NOT DO THIS FOR YOU!!! YOU MUST FOLLOW ALL OF THE STEPS!
!!!!! Important Note: once your FVM+ account is cancelled, all messages and programming we have stored on our systems will be deleted forever and permanently erased. If you h |
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| I have a FlexPay account with T-Mobile. Can I use Fusion Voicemail Plus? | |
| Unfortunately, FlexPay does not give you the option to set call forwarding so Fusion Voicemail Plus will not currently work on FlexPay accounts. |
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| Will I be charged for using PhoneFusion Voicemail Plus? | |
| PhoneFusion will not issue a charge for using our application, however, depending on your carrier and calling plan, charges for conditinal call forwarding and text messages may occur. |
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| How do I turn call forwarding to my voicemail system on or off? | |
| Under MENU => Settings, you can choose "Activate Fusion VM +" to turn on busy/no-answer call forwarding to your mailbox, or "DE-activate Fusion VM +" to turn it off. |
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| Does Fusion Voicemail Plus use the SD card on the Android phone? | |
| Yes. Without the SD card the software will NOT operate correctly.
The application requires:
- you to have the SD card in the device during the installation
- you to have the SD card in the device when running the application
- make sure your SD card |
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| I deleted Fusion Voicemail Plus from my phone, but now my real voicemail isn't working. Why? | |
| There is a button directly in the application to turn off Fusion Voicemail Plus on your phone. If you are still receiving an error after turning off FVM+, you need to contact T-Mobile to get your regular voicemail switched back on.
NOTE: This should onl |
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| What is my user name? I need it to log in. | |
| Your user name is actually the Subscriber ID/ Customer Number that was sent to you in your Welcome letter when you signed up for Fusion Voicemail Plus service. It is not the same as your account number. Your Fusion Voicemail Plus login begins with (1011). |
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| If my mailbox fills up, will you start deleting messages or do I need to do it myself? | |
| If your mailbox is full, the new messages will NOT be saved online. If you reach your limit (50mb for free customers), you need to manually delete your messages to make room for new ones. If you don't log in to delete your messages, you will not be able t |
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| I am receiveing messages but they will not play. | |
| Your mailbox storage is at 100%. You need to clean up your mailbox.
After you make space; your new voicemail messages received will be available through the application.
If you are having issues cleaning up your mailbox via the G1 device. Go onlin |
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| When I record my personalized voicemail greeting the callers get a double beep | |
| This issue occurs when recording a personalized greeting becuase you are prompted to press # at the end ofthe recording. This sometimes plays back to customers. To solve this issue try recording from a landline rather than a cell phone. |
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| I forgot the password to get into the Application | |
| FVM+ Application Password
Set on the device itself. When you set it, it's locking the application so that it's protected. If you don't want to use it then clear it after you enter it by going to settings. This is set by you the user; we do not have acces |
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| I hear no audio while my message is playing back. (Volume) | |
| Please make sure that you have adjusted the media volume control WHILE a message is playing.
The application saves the volume level independently of all other applications.
If you have already tried this, please reboot your phone and try again.
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| Fax to Email - I can not view my fax sent to my email address. | |
| Within you online FVM+ account, you can program FVM+ to send you a copy of the fax received to any email address you want as a PDF document.
Due to a restriction on the Android operating system, faxes sent to a third party email address other than Gmai |
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| HTC Hero™ w-Google™ - Call Forwarding Instructions | |
| Call Forwarding depends on carrier your service is with.
If you 'activate' FVM+ from the main menu options. Conditional Call Forwarding will not be set up correctly.
--> You need to contact Sprint, speak to the technical department to activate call |
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