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Knowledgebase

   

How to Cancel your Fusion Voicemail Plus Service
We are sorry to see you go. Please read and follow these instructions because only the person in possession of the DEVICE can do this. We can not do it for you unless we have your DEVICE. It's not because we don't want to or we are trying to be difficult,...
Will I be charged for using Fusion Voicemail Plus
PhoneFusion(tm) will not issue a charge for using our application; unless you have paid a 1 time fee to remove ads or subscribed to additional features. However, depending on your carrier and calling plan, charges for conditional call forwarding may occ...
How do I set my Call Forwarding
To manually activate conditional call forwarding... - Go to your 'Contacts' - Click on 'FVM+' - Click 'Enable' FVM+' Otherwise, contact your carrier and ask them to program conditional call forwarding for busy/no answer calls to 1-813-200-0200
I can't delete my messages
After you mark a message as deleted you must Empty the Trash. This is a two step process for your safety. Once the trash is emptied there is absolutely no way to recover a message. You would probably be surprised by the number of requests we get to reco...
Can I change the amount of rings before Voicemail picks up
ONLY AT&T AND TMOBILE and other GSM carriers (mostly international) support this. This is a CARRIER NETWORK feature/limitation. This will NOT work on Sprint or Verizon. The number times your phone rings is NOT guaranteed by your carrier. If there are ...
If my mailbox fills up, will you start deleting messages or do I ...
We do not automatically clean up messages for you. You must manage your messages yourself. If your mailbox is full; the new messages received will NOT be saved. The application will show a message received but when you try to retrieve it; the message will...
I forgot my 4 digit passcode for the web and phone.
If you do not have your password, visit our website at http://fvmplus.phonefusion.com and enter your mobile phone number and click 'forgot password' to have the password emailed to you. If you do not see it in your email inbox, check your SPAM/JUNK fold...
How do I register the FVM Plus application on my iPhone
Install the application from the iPhone App Store. Run the application and you will be prompted to register your account. If you are an existing customer simply fill in your mobile phone number and web password.
I didn’t get the SMS for the download link for the iPhone version...
Please visit the iPhone App Store to download the application. SMS is not required for FVM+ to work on the iPhone version.
Receiving a FAX using Voicemail Plus
To receive a FAX on using Voicemail+ you must let the call go to voicemail so our service can take the FAX for you. You can not answer the call first, you must let it go to voicemail. You can purchase a dedicated number from us that you can have people ...
I already have an account with you and have changed to an iPhone.
If you have already registered with us previously, you will not be able to register again. Follow these steps... - Visit the iPhone App Store to download the application - Run the application, you will be asked to register. Since you are an existing ...
My Phone Number or carrier has changed. How do I change my number
Simply log into your web account at http://members.phonefusion.com [http://members.phonefusion.com] (using your original cell phone number) and add the new phone number as both a Voicemail Plus Destintion and Source. Save changes and delete the old numbe...