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We are sorry to see you go. Please read and follow these instructions because only the person in possession of the DEVICE can do this. We can not do it for you unless we have your DEVICE. It's not because we don't want to or we are trying to be difficult,...
Please make sure that you have adjusted the media volume control WHILE a message is playing. The application saves the volume level independently of all other applications. If you have already tried this, please reboot your phone and try again.
Your Carrier and device determine IF, WHEN, and HOW LONG your phone rings. If your phone is not ringing then that means that your carrier can not communicate with it even if other things are working ( like data or calls out). Power your phone of...
Visual Voicemail is defined as being able to "Visually Manage" your messages. See here for the definition: http://www.phonescoop.com/glossary/term.php?gid=381 [http://www.phonescoop.com/glossary/term.php?gid=381] We offer many additional services and ...
PhoneFusion does not charge for using our application, however, depending on your carrier and calling plan, charges for conditinal call forwarding and text messages may occur. OPTIONAL features require payment. We only bill via Credit Card.
An SD card is no longer a requirement for the app to operate but can be used if you choose to. You can choose to use internal phone memory or SD if you wish by changing it under settings. If your SD card is becoming full the app will notify you. You can...
Your user name is actually the PHONE NUMBER or Customer Number that was sent to you in your Welcome letter when you signed up for Fusion Voicemail Plus service. It is not the same as your account number. Your Fusion Voicemail Plus login begins with (1011)...
If your mailbox is full, the new messages will NOT be saved online. If you reach your limit (50mb for free customers), you need to manually delete your messages to make room for new ones. If you don't log in to delete your messages, you will not be able t...
After you mark a message as deleted you must Empty the Trash. This is a two step process for your safety. Once the trash is emptied there is absolutely no way to recover a message. You would probably be surprised by the number of requests we get to reco...
FVM+ Application Password Set on the device itself. When you set it, it's locking the application so that it's protected. If you don't want to use it then clear it after you enter it by going to settings. This is set by you the user; we do not have acces...
Recently it has come to our attention that one or more Apps that people are installing on their devices are deleting our App's data causing this error message to come up. Known offenders are "Clean Master" and "CCleaner" which are indiscriminately delet...
Under MENU => Settings, you can choose "Activate Fusion VM +" to turn on busy/no-answer call forwarding to your mailbox, or "DE-activate Fusion VM +" to turn it off.
Unfortunately, FlexPay does not give you the option to set call forwarding so Fusion Voicemail Plus will not currently work on FlexPay accounts.
This issue occurs when recording a personalized greeting becuase you are prompted to press # at the end ofthe recording. This sometimes plays back to customers. To solve this issue try recording from a landline rather than a cell phone.
This is NOT an issue with PhoneFusion, it is a problem with your carrier. Please contact them.
Your mailbox storage may be full so the messages are not stored but you get a notification then you need to clean up your mailbox. After you make space; your new voicemail messages received will be available through the application. If you are ha...
Please go into the settings menu and configure the account on your phone. You will need to use your cell number and the correct password. Follow the instructions below if you don't know your password. This password is NOT the device password. If you do...
Receiving faxes is free. Sending requires a PhoneFusion One number which also has a huge list of other features, of which sending and receiving faxes is just one. For more info or to sign up go to http://www.phonefusionone.com [http://www.phonefusion...
When your phone is off, can't be reached or you don't/can't answer a call, your Carrier will forward that call to our systems where we take a message for you and then notifiy your device via Goole or Apple which then notifies the app to pick up your messa...
To receive a FAX on using Voicemail+ you must let the call go to voicemail so our service can take the FAX for you. You can not answer the call first, you must let it go to voicemail. You can purchase a dedicated number from us that you can have people ...
Simply log into your web account at http://members.phonefusion.com [http://members.phonefusion.com] (using your original cell phone number) and add the new phone number as both a Voicemail Plus Destintion and Source. Save changes and delete the old numbe...
The issue is that your carrier is not passing us the needed information when the call is forwarded. They need to pass us the OCN (original called number which is YOUR number). It may be them or it may be one of their underlying carriers. Unfortunatel...
Please set your conditional call forwarding for no answer or busy calls . You may need to contact your carrier to adjust settings on your device if you are having trouble. The forwarding number in the US is 813-200-0200 The forwarding number in the UK...